Frequently Asked Questions
Here you will find information about Shipping, Returns, our 30 Day Money Back Guarantee, and 1-Year Warranty.
FREE SHIPPING
Free standard shipping on every item with no minimum purchase (available only in the continental USA).
Orders placed before 3 p.m. Eastern on a regular workday will be shipped that day and typically arrive within 3-8 business days of the order date.
EXPEDITED SHIPPING IN THE USA - UPS / USPS
During checkout, you can choose free shipping or several faster shipping options with the cost displayed next to them.
- UPS GROUND: Flat rate $15.00 per order. Please use this map to estimate the shipping times.
- OVERNIGHT: We ship OVERNIGHT (Next Day Air Saver / Express) with UPS / USPS for an extra charge. Orders placed before 3 P.M. (Eastern) on a regular workday will be delivered the next workday. $95.00 for Overnight Shipping.
- 2-DAY: We ship 2-DAY with UPS / USPS for an extra charge. Orders placed before 3 P.M. (Eastern) on a regular workday will be delivered in 2 workdays. Flat rate of $55.00 for 2-DAY Shipping.
INTERNATIONAL ORDERS
International Shipping to non-USA customers: $15.00 per order charge will be added at checkout. Overnight / 2nd Day Air / UPS Ground shipping is NOT available to customers outside the USA. We ship all international orders via USPS (United States Postal Service) Global Priority Mail. Expect 14 days delivery time. No tracking information is available.
** PLEASE NOTE: Customer is responsible for any Sales Tax / VAT or Customs Duties.**
TRACKING YOUR ORDER
When we ship your order, you will receive an email with a tracking number link. Use this link to track the progress of your order. If you have any questions about tracking, please contact us.
30 DAY MONEY BACK GUARANTEE
If you are not satisfied for any reason, we offer a 30-day money-back guarantee on all e-pill medication reminder products and services. Call us within 30 days (1-800-549-0095) and request a returns authorization number. You are responsible for the return shipping.
RETURNS
Returns within 30 Days are simple.
Return any item in unopened or original condition within 30 days for a full refund (other restrictions apply). You are responsible for return postage. Return the item to us via USPS or UPS to the address below. Please call e-pill for your returns authorization number: 1-800-549-0095.
Returns should be sent to:e-pill, LLC
Attn: Returns - ("RETURNS AUTHORIZATION NUMBER")
49 Walnut Street Bldg. 4
Wellesley, MA 02481
We strongly recommend shipping your returns via the U.S. Postal Service's insured service or UPS Ground service so that your return shipment can be tracked. Please allow 5 working days (after receipt) for your return to be processed.
1-YEAR WARRANTY on all electronic e-pill® products.
All electronic e-pill products are covered under a One Year Warranty, starting from the date of purchase. To read the specifics of our warranty, click here.
LIFETIME WARRANTY on select non-electronic e-pill® pillbox products.
All e-pill pillbox products are covered under Lifetime Warranty, starting from the date of purchase. To read the specifics of our warranty, click here.
